Shipping & Returns
1 Shipping — Always Free
| Destination | Service Used | Typical Transit* | Online Tracking | Duties / Taxes** |
|---|---|---|---|---|
| North America & Europe | Priority Express | 5 – 8 business days | ✔ | Pre-paid at checkout |
| Asia–Pacific | Expedited Airmail | 4 – 7 business days | ✔ | Pre-paid at checkout |
| Middle East & Africa | Tracked Airmail | 7 – 12 business days | ✔ | Payable on arrival |
| Latin America & Remote Islands | Tracked Airmail | 10 – 15 business days | ✔ | Payable on arrival |
*Timeframe begins once the parcel leaves our warehouse (processing 1-3 business days).
**Final import fees are set by the destination country.
1.1 Shipping Disclaimers
Estimated delivery times may be extended by customs inspections, severe weather, transport strikes, public-health restrictions, or other force-majeure events. While we cannot be held liable for such delays, our support team will liaise with carriers and assist with claims.
1.2 Why Our Shipping Is Better
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Regional fulfilment hubs—orders ship from the warehouse closest to you.
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Full insurance—lost parcels are reshipped or fully refunded.
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Eco-smart packaging—100 % recyclable, carbon-neutral certified.
2 Returns & Refunds
| Key Term | Policy |
|---|---|
| “No-Questions” Return Window | 14 calendar days from the delivery date. |
| Condition | Items must be new, unworn/unused, with original tags, hygiene seals & packaging. |
| Return Shipping Cost | Paid by the buyer; please use a trackable service. |
| Refund Timing | Processed within 14 days of our warehouse confirming receipt & inspection. |
| PayPal Refunds | Credited in ≤ 14 days (up to 30 days where required by local law). |
| Refund Route | Returned to the original payment method and in the same currency charged. |
2.1 Non-Returnable Items – Reasons
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Hygiene-sensitive goods: Socks & Tights once packaging is opened; gloves that show wear.
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Custom-engraved or personalised belts / accessories (cannot be resold).
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Final-Sale / Clearance items (clearly marked on the product page).
Ineligible returns will be refused and shipped back to the customer at their expense.
2.2 Requests After the 14-Day Window
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Manufacturing Defects: Report within 60 days of delivery—qualify for free repair, replacement, or store credit at our discretion.
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Change-of-mind after 14 days: Regrettably not accepted; please order carefully.
2.3 Step-by-Step Refund Process
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Initiate – Email [email protected] with your order #, items, and reason.
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RMA Issued – We reply within 24 hours with a Return Merchandise Authorisation and the return address.
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Ship Back – Send the parcel within 7 days; write the RMA on the label.
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Inspection – Completed within 3 business days of arrival.
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Refund – Processed as outlined above; automatic confirmation emailed.
3 Payment Methods & Currencies
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Accepted Payments: Visa, MasterCard, American Express, Discover, JCB, UnionPay, PayPal, Apple Pay, Google Pay, Klarna, Afterpay, Alipay, WeChat Pay, and major regional wallets.
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Multi-Currency Checkout: Pay in EUR,GBP,USD,etc., or 20 + local currencies—the amount displayed at checkout is the exact amount charged.
4 Need Help?
Customer Service
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Email: [email protected]
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Phone / WhatsApp: +852 44491137 (Mon–Fri 09:00-18:00 HKT)