Effective Date: 2024-06-21
At {{company}}, we are committed to protecting your privacy and ensuring your personal data is handled with the utmost care, transparency, and respect. As a global leader in premium lifestyle accessories, we understand that trust is the foundation of our relationship with you—whether you shop our products, engage with our content, or connect with our brand. This Privacy Policy outlines how we collect, use, share, and safeguard your information, aligned with our core values of People, Planet, Passion.
1. Scope of This Policy
This policy applies to all personal data collected by {{company}} through:
- Our websites (e.g., {{domains}}), mobile applications, and other digital platforms (collectively, the “Platforms”).
- In-store interactions (e.g., retail locations, pop-ups, or events).
- Customer service communications (email, chat, phone, or social media).
- Marketing activities (e.g., newsletters, surveys, or loyalty programs).
It does not apply to third-party services, websites, or apps that we do not control (e.g., social media platforms, payment processors).
2. What Personal Data We Collect
We collect personal data only when necessary to provide you with our products, services, or experiences. The types of data we may gather include:
a. Information You Provide Directly
- Account & Contact Details: Name, email address, phone number, mailing address, and account passwords (for registered users).
- Transaction Data: Order history, payment details (e.g., credit card info processed via secure third-party gateways), shipping addresses, and returns/exchanges.
- Communications: Messages sent to our customer service teams, feedback, or entries in contests/promotions.
- Preferences: Product interests, size guides, styling preferences, or subscription choices (e.g., for our newsletter or exclusive offers).
b. Information Collected Automatically
- Device & Usage Data: IP address, browser type, operating system, device model, and unique device identifiers (for app users).
- Activity Data: Pages visited, products viewed, time spent on our Platforms, and interactions (e.g., clicks, searches, or cart abandonments).
- Location Data: Approximate geographic location (via IP address or GPS, if enabled on your device).
c. Information from Third Parties
- Payment Processors: We may receive transaction details from payment gateways (e.g., Stripe, PayPal) to process orders.
- Partners & Collaborators: From brands we collaborate with (e.g., designers, hotels, or airlines) for co-branded experiences, we may receive limited data (e.g., event attendance) with your consent.
- Social Media: If you interact with us via social platforms (e.g., Instagram, Facebook), we may access public profile data (e.g., username, profile picture) based on your privacy settings.
3. How We Use Your Personal Data
We use your data to enhance your experience, operate our business, and comply with legal obligations. Specific purposes include:
- Deliver Products & Services: Process orders, manage payments, and coordinate shipping/delivery.
- Personalize Your Experience: Recommend products based on your preferences, past activity, or location (e.g., suggesting winter gloves if you live in a cold climate).
- Improve Our Platforms: Analyze usage trends to optimize website/app functionality, fix bugs, and enhance usability.
- Communicate with You: Send order confirmations, shipping updates, warranty notifications, or promotional offers (you may opt out at any time).
- Comply with Legal Requirements: Respond to legal requests, enforce our terms of service, or protect against fraud.
4. Sharing Your Personal Data
We are selective about sharing your data and only do so in limited circumstances:
-
Service Providers: We may share data with trusted third parties that help us operate our business, such as:
- Logistics partners (for shipping).
- Payment processors (for transactions).
- IT vendors (for platform maintenance).
These partners are contractually obligated to protect your data and use it only for the purposes we specify.
-
Legal Obligations: We may disclose data if required by law (e.g., court orders, tax audits) or to protect our rights, property, or safety (e.g., investigating fraud or security breaches).
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to this Privacy Policy.
5. Data Security
Protecting your data from unauthorized access, loss, or misuse is a top priority. We implement industry-standard security measures, including:
- Encryption: Sensitive data (e.g., payment info) is encrypted using SSL/TLS protocols.
- Access Controls: Strict internal policies limit employee access to your data to only those with a business need.
- Regular Audits: We conduct third-party security assessments and penetration testing to identify and address vulnerabilities.
- Data Retention: We retain your data only for as long as necessary to fulfill the purpose for which it was collected (e.g., order records are kept for 7 years for tax compliance; inactive accounts may be deleted after 12 months).
6. Your Rights Regarding Your Data
Under applicable laws (e.g., GDPR, CCPA), you have the right to:
- Access: Request a copy of your personal data held by us.
- Correct: Update inaccurate or incomplete information.
- Delete: Ask us to delete your data (where legally permissible).
- Restrict Processing: Limit how we use your data (e.g., if you dispute its accuracy).
- Data Portability: Receive your data in a structured, machine-readable format.
- Opt Out: Withdraw consent for marketing communications (via unsubscribe links in emails or by contacting us).
To exercise these rights, please contact us at {{email}} with proof of identity. We will respond within 30 days (or as required by local law).
7. Children’s Privacy
{{company}} does not intentionally collect personal data from children under 16 (or the minimum age in your jurisdiction). If we become aware that we have collected data from a child, we will promptly delete it.
8. International Data Transfers
If you are located outside {{jurisdiction}}, your data may be transferred to countries with different data protection laws. We ensure such transfers are protected by:
- Standard Contractual Clauses (SCCs) approved by the European Commission.
- Binding Corporate Rules (BCRs) for our global affiliates.
9. Payment Processing (PayPal ACDC Compliance)
Card and wallet transactions are handled by PayPal, our secure payment gateway. Your payment details are entered on encrypted forms hosted or served by PayPal and processed according to the PayPal Privacy Statement. By paying with your card or PayPal account you acknowledge that your data will be processed by PayPal in accordance with that statement.
10. Policy Updates
We may update this Privacy Policy to reflect changes in our operations or legal requirements. Updates will be posted on our Platforms and marked with the effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer (DPO) at:
Email: {{email}}
Mail: {{company}} Data Protection Team, {{address}}
We are committed to addressing your inquiries promptly and transparently.
{{company}}
"Your privacy matters. We protect it with the same care we pour into every stitch, cut, and design."
Last Updated: 2024-06-21